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Are you happy for us to use your comments for marketing purposes?
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Yes (only if done so anonymously)
1. How satisfied with us were you with our service? (scale of 1-10, 10 being the best)
1 10
Please state reason why
2. Do you think your objectives (what you needed us to do) were understood?
Yes
No
If not, please state reasons why
3. Were you given clear advice as to your options before, during and after the matter?
Yes
No
If not give reasons why
4. Did we meet your objectives? (What you needed us to do)
Yes
No
4. Did we meet your objectives? (What you needed us to do)
Yes
No
If not give reasons why

5. In general, how satisfied were you with the service you received from Bakers Solicitors in relation to:

Timeliness in responding to telephone calls, emails and letters (scale 1-10, 10 being the best)
1 10
The turnaround time on your matter (scale 1-10, 10 being the best)
1 10
Clarity of communication (scale 1-10, 10 being the best)
1 10
Quality of legal advice (scale 1-10, 10 being the best)
1 10
6. Having received your bill for legal fees and costs, do you think the service we offer is value for money?
Yes
No
If not give reasons why
7. What could we do to improve the service you receive from us?
8. What other services could we offer that would improve our service?
9. Would you recommend the firm to a colleague, friend or family member?
Yes
No
10. Additional comments
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